Press Release

CBL Properties Announces Partnership With Happy Returns at Select Properties

Company Release - 10/1/2019 10:00 AM ET

Easy, In-Person Returns At Happy Returns’ Return Bar Locations Now Available In Winston-Salem, N.C. And Lexington, Ky.

CHATTANOOGA, Tenn.--(BUSINESS WIRE)-- CBL Properties (NYSE:CBL) will soon host Happy Returns’ Return Bars at two of its premier properties, Hanes Mall in Winston-Salem, North Carolina, and Fayette Mall in Lexington, Kentucky. Return Bars are dedicated locations where consumers can exchange or return items purchased online.

“We are excited to introduce Return Bars at these locations as an innovative strategy to add convenience and value for our shoppers,” said Stephen Lebovitz, chief executive officer, CBL Properties. “Happy Returns is the leading returns solution for online and omni-channel retailers, which will help to provide a seamless experience for our guests.”

Beginning in mid-October, online shoppers who make purchases from Happy Returns’ growing list of participating retailers can return purchases in person, without a box or label, to the Customer Service Centers at Hanes Mall and Fayette Mall. Refunds are initiated immediately to shoppers.

CBL and Happy Returns expect to expand the service to other CBL properties in the near future.

About Happy Returns

Happy Returns® provides comprehensive return solutions for the world’s leading online and omni‑channel retailers and their customers. With Happy Returns’ Full Stack Returns, retailers offer customers a best-in-class branded online return and exchange flow as well as the maximum flexibility for returning purchases. Shoppers enjoy multiple ways to return: in-person via Happy Returns’ nationwide network of 700 Return Bar® locations, through the retailers’ own stores, or by carrier. Happy Returns provides aggregated shipping and logistics across all channels with optimized disposition to destinations of the retailers’ choice; all with comprehensive reporting and analytics. The result is a best-in-class experience for customers (NPS® of 95) with maximum value for retailers.

About CBL Properties

Headquartered in Chattanooga, TN, CBL Properties owns and manages a national portfolio of market-dominant properties located in dynamic and growing communities. CBL’s portfolio is comprised of 108 properties totaling 68.2 million square feet across 26 states, including 68 high-quality enclosed, outlet and open-air retail centers and nine properties managed for third parties. CBL continuously strengthens its company and portfolio through active management, aggressive leasing and profitable reinvestment in its properties. For more information visit cblproperties.com.

Investor Contact: Katie Reinsmidt, Executive Vice President & Chief Investment Officer, 423.490.8301, Katie.Reinsmidt@cblproperties.com
Media Contact: Stacey Keating, Director of Public Relations & Corporate Communications, 423.490.8361, Stacey.Keating@cblproperties.com

Source: CBL Properties